These Terms of Service (“Terms”) govern your use of the ReVloom mobile application and related website and services (collectively, the “Service”) provided by REVLOOM LLC, an Oregon limited liability company (“ReVloom,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use ReVloom.
You must be at least 18 years old and authorized to manage reviews for the businesses you connect to use ReVloom. By using the Service, you represent that you meet these requirements and that you have the authority to bind any business entity on whose behalf you are acting.
ReVloom provides AI-assisted tools that help businesses — including restaurants and other small and medium-sized businesses — draft replies to customer reviews. The Service includes:
ReVloom generates drafts. You remain responsible for reviewing, editing, approving, and publishing every reply. Where you connect Google Business Profile, ReVloom reads the business and review information you authorize and submits a reply to Google only after you review it and choose to send it — ReVloom does not post on your behalf without your action.
ReVloom is not affiliated with, endorsed by, or partnered with Google, Yelp, TripAdvisor, DoorDash, or any other review platform.
AI replies are drafts, not final decisions. You are responsible for reviewing, editing, and approving all content before publication.
You acknowledge that AI-generated suggestions may contain errors, omissions, outdated information, or language inappropriate for your specific situation. ReVloom does not guarantee the accuracy, completeness, or suitability of any AI-generated reply.
You bear full responsibility for any content you choose to publish to any review platform. ReVloom does not provide legal, medical, HR, regulatory, or professional advice of any kind. Sensitive situations — including health concerns, legal claims, or discrimination allegations — may require professional judgment or legal counsel that no AI tool can substitute for.
Each review platform (Google, Yelp, TripAdvisor, etc.) has its own terms of service and community guidelines governing owner responses. ReVloom makes no representation or warranty that use of our Service, or the content it generates, will comply with any particular review platform’s policies. You are solely responsible for ensuring that any reply you post complies with the applicable platform’s guidelines.
You agree to use ReVloom only for lawful purposes and in accordance with these Terms. The following are prohibited:
ReVloom’s plans are designed for normal business use — responding to genuine customer reviews with thoughtful, personalized replies.
In cases of unusually excessive or automated activity, we may temporarily rate-limit your account, contact you to understand your use case, or in severe cases suspend access. We prefer to resolve issues through conversation first. Contact us at hello@revloomapp.com if you have questions about your usage.
Billing provider. Purchases and auto-renewable subscriptions are processed through the applicable app store — currently Apple’s App Store for the iOS launch. We use RevenueCat to manage purchase status and subscription entitlements. ReVloom does not receive or store your full payment-card details.
App store rules. Subscription pricing, billing periods, renewals, cancellation, refunds, and payment handling are subject to the rules of the applicable app store and are handled by that store. Billing and refund disputes must be addressed through your app store account.
Managing your subscription. You can view, manage, or cancel your subscription at any time in your App Store account settings. Restore Purchases is available in the app to re-sync an active subscription to your account.
Auto-renewal, grace periods, and expiration. Subscriptions renew automatically at the end of each billing period unless canceled beforehand. Turning off auto-renewal does not immediately remove access — your paid access ordinarily continues through the end of the current paid period. A temporary billing issue does not automatically remove your paid access while the app store and RevenueCat continue to report an active entitlement (for example, during a billing-retry or grace period). ReVloom may return your account to the free plan when the paid entitlement expires or otherwise ends.
Free plan. Free accounts are subject to monthly usage limits enforced server-side. We may adjust free-plan limits with reasonable notice.
ReVloom’s platform, software, AI systems, brand assets, and service infrastructure are owned by ReVloom and protected by intellectual property law. Your business data, review content, and reply text remain yours. By using ReVloom, you grant us a limited, non-exclusive license to process your content solely to provide and improve the Service.
Imported review content remains the property of its respective authors and platforms. ReVloom does not claim ownership over review content.
ReVloom may add, modify, or discontinue features at any time. We will provide reasonable advance notice for material changes that affect core functionality. Continued use of the Service after notice constitutes your acceptance of the changes.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR ANY PURPOSE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REVLOOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID REVLOOM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ReVloom and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) any content you post to review platforms using ReVloom; (c) your violation of these Terms; or (d) your violation of any third party’s rights or any applicable law.
Either party may terminate the relationship at any time. You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you violate these Terms, engage in abuse or fraudulent activity, or if we discontinue the Service.
Upon termination, your access to the Service ends at the close of the current billing period (if applicable). Sections 4, 9, 11, 12, 13, 15, and 16 survive termination.
These Terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-law provisions. Any dispute not resolved through the informal-resolution process will be brought in the state or federal courts located in Oregon, and each party consents to the jurisdiction of those courts.
Before filing any formal legal claim, you agree to contact us at hello@revloomapp.com and attempt to resolve the dispute informally for at least 30 days.
Entire agreement. These Terms, together with our Privacy Policy and Fair Use Policy, constitute the entire agreement between you and ReVloom regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment. You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Questions about these Terms? Contact us at hello@revloomapp.com. We aim to respond within 3 business days.