These Terms of Service (“Terms”) govern your use of the ReVloom mobile application and related services (collectively, the “Service”) provided by ReVloom (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use ReVloom.
You must be at least 18 years old and authorized to manage reviews for the businesses you connect to use ReVloom. By using the Service, you represent that you meet these requirements and that you have the authority to bind any business entity on whose behalf you are acting.
ReVloom provides AI-assisted tools to help hospitality businesses draft replies to customer reviews from platforms including Google, Yelp, TripAdvisor, and others. The Service includes:
ReVloom is not affiliated with, endorsed by, or partnered with Google, Yelp, TripAdvisor, DoorDash, or any other review platform.
AI replies are drafts, not final decisions. You are responsible for reviewing, editing, and approving all content before publication.
You acknowledge that AI-generated suggestions may contain errors, omissions, outdated information, or language inappropriate for your specific situation. ReVloom does not guarantee the accuracy, completeness, or suitability of any AI-generated reply.
You bear full responsibility for any content you choose to publish to any review platform. ReVloom does not provide legal, medical, HR, regulatory, or professional advice of any kind. Sensitive situations — including health concerns, legal claims, or discrimination allegations — may require professional judgment or legal counsel that no AI tool can substitute for.
Each review platform (Google, Yelp, TripAdvisor, etc.) has its own terms of service and community guidelines governing owner responses. ReVloom makes no representation or warranty that use of our Service, or the content it generates, will comply with any particular review platform's policies. You are solely responsible for ensuring that any reply you post complies with the applicable platform's guidelines.
You agree to use ReVloom only for lawful purposes and in accordance with these Terms. The following are prohibited:
ReVloom's plans are designed for normal restaurant and hospitality business operations — responding to genuine customer reviews with thoughtful, personalized replies.
In cases of unusually excessive or automated activity, we may temporarily rate-limit your account, contact you to understand your use case, or in severe cases suspend access. We prefer to resolve issues through conversation first. Contact us at hello@revloomapp.com if you have questions about your usage.
Auto-renewal. Paid subscriptions renew automatically at the end of each billing period unless canceled before the renewal date.
Billing provider. All billing is processed through Apple App Store or Google Play via RevenueCat. ReVloom does not store or process payment card information directly. Billing disputes must be addressed through your platform provider (Apple or Google).
Cancellation. You may cancel your subscription at any time through your device's App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period; you retain access until then. No partial refunds are issued for unused time in the current period except as required by applicable law.
Lifetime access. Lifetime access plans provide access to the features included in your plan for as long as ReVloom offers the service. Lifetime access is subject to fair use protections. Features may evolve over time as we improve the platform. ReVloom does not guarantee that any specific feature will remain available indefinitely.
Free tier. Free accounts are subject to monthly reply and screenshot import limits enforced server-side. We reserve the right to adjust free tier limits with reasonable notice.
ReVloom's platform, software, AI systems, brand assets, and service infrastructure are owned by ReVloom and protected by intellectual property law. Your business data, review content, and reply text remain yours. By using ReVloom, you grant us a limited, non-exclusive license to process your content solely to provide and improve the Service.
Imported review content remains the property of its respective authors and platforms. ReVloom does not claim ownership over review content.
ReVloom may add, modify, or discontinue features at any time. We will provide reasonable advance notice for material changes that affect core functionality. Continued use of the Service after notice constitutes your acceptance of the changes.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR ANY PURPOSE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REVLOOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID REVLOOM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ReVloom and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) any content you post to review platforms using ReVloom; (c) your violation of these Terms; or (d) your violation of any third party's rights or any applicable law.
Either party may terminate the relationship at any time. You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you violate these Terms, engage in abuse or fraudulent activity, or if we discontinue the Service.
Upon termination, your access to the Service ends at the close of the current billing period (if applicable). Sections 4, 9, 11, 12, 13, 15, and 16 survive termination.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law provisions. Any disputes arising from these Terms or your use of the Service will be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.
Before filing any formal legal claim, you agree to contact us at hello@revloomapp.com and attempt to resolve the dispute informally for at least 30 days.
Entire agreement. These Terms, together with our Privacy Policy and Fair Use Policy, constitute the entire agreement between you and ReVloom regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment. You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
Questions about these Terms? Contact us at hello@revloomapp.com. We aim to respond within 3 business days.